Cancellation Requests
Penalty · Withdrawal · Approval
Withdrawal Cancellation System
The Cancellation Requests system governs what happens when a talent wants to withdraw from an application they have already been accepted for. The admin first defines the penalty terms — how many points are deducted and how much is charged to the wallet. When a talent submits a withdrawal request from their mobile device, they attach proof and the penalty is applied on approval. The admin reviews each request and can accept or reject it.
Penalty Configuration
Admin sets the points decrease and wallet charge for cancellations.
Talent Withdrawal Request
Talent requests withdrawal from an accepted application with proof attached.
Admin Review
Admin locates the penalty request and accepts or rejects it.
Key Features
Essential cancellation tools.
Configurable Penalty
Admin defines the points decrease and wallet deduction applied on an approved cancellation.
Mobile Withdrawal Request
Talent raises a withdrawal request against an accepted application directly from the mobile app.
Proof Attachment
Talent uploads a document or image as evidence to justify the cancellation.
Accept / Reject Workflow
Admin reviews each request and either approves it (applying the penalty) or rejects it.
Wallet & Points Impact
On approval the configured points and wallet amount are deducted from the talent.
Request Tracking
All cancellation requests are listed with status so admins can find and act on pending ones.
Admin: Configure the Penalty
Setting the cancellation penalty terms.
The admin opens the penalty configuration and enters the details of the penalty: the number of points to decrease and the amount to charge against the talent's wallet. These terms apply to every withdrawal request that is approved afterwards.
Talent: Request Withdrawal
Submitting a withdrawal request from mobile.
From the mobile device, the talent opens an application they have been accepted for and makes a withdrawal request. They request a penalty (cancellation) and attach an attachment as proof to support the request, then submit it for admin review.
Workflow
Step-by-step cancellation process.
Admin Sets the Penalty
Admin enters the penalty details — points decrease and wallet charge — that apply to approved cancellations.
Talent Submits Withdrawal Request
On mobile, the talent selects an accepted application, requests a penalty/withdrawal, and attaches proof.
Admin Reviews the Request
Admin finds the penalty request in the list, opens it, and inspects the attached proof.
Admin Accepts or Rejects
On acceptance the configured points and wallet amount are deducted from the talent; on rejection nothing is applied.
Request Status
Cancellation request lifecycle states.
Pending
Talent has submitted the withdrawal request; awaiting admin review.
Accepted
Admin approved the request; the penalty (points + wallet) is applied to the talent.
Rejected
Admin declined the request; no penalty is applied and the talent stays on the application.
Best Practices
Cancellation management guidelines.
| Practice | Recommendation |
|---|---|
| Penalty Terms | Keep the points decrease and wallet charge consistent and communicated to talents up front |
| Proof Review | Always open and verify the attached proof before accepting or rejecting |
| Response Time | Review pending requests promptly so shifts can be re-staffed in time |
| Documentation | Record the reason for a rejection so the decision is auditable |